This Privacy Policy describes how Rico Rovero Travel ("we," "our," or "us") collects, uses, and shares your personal information when you visit our website, use our services, or interact with us in any way. We are committed to protecting your privacy and ensuring transparent information practices.

Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it. By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Contact information (name, email address, phone number, postal address)
• Passport details and identification information (when booking travel services)
• Travel preferences and requirements
• Payment information (credit card details, billing information)
• Special requests or accommodations needed for your travel
• Information provided when you communicate with us (via email, phone, or otherwise)
• Information you provide when subscribing to our newsletter or participating in surveys

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and device identifiers
• Browser type and version
• Operating system information
• Time zone setting and location
• Pages viewed and browsing activity
• Information about how you interact with our website
• Cookies and similar tracking technologies (see our Cookie Policy for more details)

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business partners, travel suppliers, and subcontractors
• Payment processors and financial institutions
• Social media platforms, if you interact with us through these platforms
• Publicly available sources

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Providing Travel Services

• Processing and confirming your travel bookings
• Communicating with you about your travel arrangements
• Providing customer support and responding to inquiries
• Managing your travel preferences and special requirements
• Facilitating payments and billing

2.2 Business Operations

• Improving our website and services
• Analyzing usage patterns and trends
• Preventing fraud and enhancing security
• Managing our business operations
• Complying with legal obligations

2.3 Marketing and Communications

• Sending newsletters and travel updates (with your consent)
• Providing personalized content and recommendations
• Informing you about promotions, events, or special offers
• Conducting surveys and research to improve our services

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: When processing is necessary to fulfill our contractual obligations to you, such as booking travel services you've requested.
• Legitimate Interests: When processing is based on our legitimate business interests, such as improving our services, preventing fraud, or marketing to existing customers (unless overridden by your interests or fundamental rights).
• Consent: When you have given us explicit consent to process your data for specific purposes, such as receiving our newsletter.
• Legal Obligation: When processing is necessary to comply with legal requirements, such as maintaining records for tax purposes or responding to valid legal requests.

4. Information Sharing and Disclosure

We may share your information with the following categories of recipients:

4.1 Service Providers and Business Partners

We may share your information with service providers and business partners who help us deliver our services, including:

• Travel suppliers (airlines, hotels, tour operators, etc.)
• Payment processors and financial institutions
• IT and system administration service providers
• Professional advisers (lawyers, accountants, auditors, etc.)
• Marketing and analytics providers

4.2 Legal Requirements

We may disclose your information when required by law, regulation, or legal process, or to protect our rights, property, or safety, or those of our users or others.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

4.4 With Your Consent

We may share your information with third parties when you have consented to such sharing.

5. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your country.

When we transfer your information internationally, we take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable law, including the use of Standard Contractual Clauses approved by the relevant authorities.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We regularly review our security procedures and consider appropriate new security technology and methods. We also provide training to our staff on privacy and security issues.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and whether we can achieve those purposes through other means.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information about you.
• Deletion: You may request that we delete your personal information in certain circumstances.
• Restriction: You may request that we restrict the processing of your information in certain circumstances.
• Data Portability: You may request a copy of the information you have provided to us in a structured, commonly used, and machine-readable format.
• Objection: You may object to the processing of your information based on legitimate interests or for direct marketing.
• Withdrawal of Consent: You may withdraw consent previously given for the processing of your information.

To exercise these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

10. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

11. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and use personal information about you and to improve your experience on our website. For detailed information about the cookies we use and how to manage your cookie preferences, please see our Cookie Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to check this page periodically for the latest information on our privacy practices.

If we make material changes to this Privacy Policy, we will notify you by posting a notice on our website or by sending you a notification directly.

13. Contact Us

If you have any questions about this Privacy Policy, or if you want to exercise your rights, please contact us at:

• Email: [email protected]
• Postal Address: Rico Rovero Travel, 30 Raffles Place, #17-01, Singapore 048622
• Phone: +65 6123 4567