Welcome to Rico Rovero Travel. These Terms of Service ("Terms") govern your use of our website, services, and products offered by Rico Rovero Travel ("we," "our," or "us"). Please read these Terms carefully before using our services.
By accessing or using our website, booking travel services, or otherwise engaging with our company, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
Rico Rovero Travel provides travel agency services, including but not limited to tour packages, accommodation bookings, travel planning, and other related services focusing on Singapore and Southeast Asian destinations.
Our services are available to individuals who are at least 18 years of age or the legal age of majority in their jurisdiction. If you are under 18, you may only use our services with the involvement and consent of a parent or legal guardian.
Our website is provided for informational and booking purposes. While we strive to ensure that all information is accurate and up-to-date, we do not guarantee the completeness, reliability, or accuracy of this information.
When you make a booking through our services, you are entering into a contract with Rico Rovero Travel and/or the relevant travel service providers (airlines, hotels, tour operators, etc.). By making a booking, you confirm that you have the authority to accept these Terms on behalf of all persons included in the booking.
A booking is confirmed only when we issue a written confirmation and after receiving any required payment. We reserve the right to decline any booking at our discretion.
It is your responsibility to ensure that all personal information, travel dates, and other details provided during the booking process are accurate. Any errors may result in booking cancellations, additional charges, or travel disruptions.
All prices are displayed in Singapore Dollars (SGD) unless otherwise specified. Prices are subject to change due to factors beyond our control, including currency fluctuations, changes in taxes, or supplier price increases.
Our prices typically include the services specifically listed in the package or tour description. Unless explicitly stated, prices do not include:
Payment terms vary depending on the service booked:
We accept payment via major credit cards (Visa, MasterCard, American Express), bank transfers, and other specified payment methods. All payments processed through our website use secure encryption technology.
Cancellation policies vary depending on the service booked and the timing of the cancellation. General cancellation fees are as follows:
Specific services may have different cancellation policies, which will be communicated at the time of booking.
If you wish to make changes to your booking, please contact us as soon as possible. Changes are subject to availability and may incur additional charges. Changes requested within 30 days of departure may be treated as a cancellation and rebooking, subject to cancellation fees.
We reserve the right to cancel a tour or service due to unforeseen circumstances, safety concerns, insufficient participation, or events beyond our control. In such cases, we will offer you the choice of:
It is your responsibility to ensure you have all necessary travel documents, including:
We are not responsible for any consequences resulting from failure to have the proper documentation.
We strongly recommend that all travelers purchase comprehensive travel insurance, including coverage for trip cancellation, medical emergencies, and evacuation. Travel insurance is not included in our package prices unless explicitly stated.
Travel involves risks, including but not limited to exposure to different customs, political systems, weather conditions, and potential health concerns. By booking with us, you acknowledge and accept these risks.
It is your responsibility to ensure that you are fit to travel and to disclose any medical conditions or special needs when booking. Some tours and activities may have specific health or mobility requirements, which will be communicated in the tour description.
We recommend checking travel advisories issued by your government before traveling. While we monitor conditions in our destinations, the decision to travel to a particular location is ultimately your responsibility.
We act as an intermediary between you and various service providers (airlines, hotels, tour operators, etc.). While we select our partners carefully, we are not responsible for the actions, omissions, or negligence of these third-party providers.
We are not liable for any delays, changes, or cancellations resulting from circumstances beyond our control, including but not limited to:
Our liability for any claims arising from our services is limited to the cost of the relevant booking. We are not liable for indirect, special, or consequential damages, including but not limited to loss of profits, enjoyment, or opportunity.
All content on our website, including text, images, logos, design, and software, is the property of Rico Rovero Travel or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.
We collect and process personal information in accordance with our Privacy Policy. By using our services, you consent to the collection and processing of your personal information as described in the Privacy Policy.
If you encounter problems during your travels, please contact us immediately using the emergency contact details provided in your travel documents. Many issues can be resolved promptly if brought to our attention during your trip.
Any complaints about our services must be submitted in writing within 30 days of the completion of your travel. We will investigate and respond to your complaint within a reasonable timeframe.
In the event of a dispute that cannot be resolved through direct communication, both parties agree to attempt resolution through mediation before pursuing legal action. Any legal proceedings must be brought in the courts of Singapore, and these Terms are governed by the laws of Singapore.
We reserve the right to modify these Terms at any time. The updated Terms will be posted on our website with a revised "Last Updated" date. Your continued use of our services after the posting of modified Terms constitutes your acceptance of the changes.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
If you have any questions about these Terms, please contact us at:
Last Updated: January 15, 2023